top of page

FAQ

  • How can I pay for my order?

    You can pay using either a Visa or MasterCard credit or debit card. EFT deposit to our bank account is also available – details about how to complete this will appear when you choose EFT.

  • After checkout is complete, am I able to add, change or cancel my order?

    You can add, change or cancel your order up until the order is submitted. If you need to cancel an order after it has been submitted please refer to the Modere Returns and Exchanges Policy for instructions on how to return an order.

  • How does your shipping work?

    Most orders are processed and shipped within 1 to 2 business days of being placed. Our shipping rates are based on the weight of the parcel and where you live. We offer a Metro rate and Regional rate and also a cheaper 1kg rate (approx. 750g of product to allow for packaging). Rates are also available for orders over 25kg. As a general rule, freight to Metro areas is delivered within 3 business days from dispatch and to Regional areas within 5 business days from dispatch. Shipping is via the StarTrack and Australia Post networks. We cannot deliver to PO Boxes and encourage the use of Australia Post Parcel Collect and Parcel Lockers for a more flexible delivery.

  • Does Modere ship outside of Australia?

    Yes. To allow this option please click on the shop button in the main menu to be redirected to your relevant country. 

  • Redeeming Shopping Credits.

    New customer Share the Love credits require a spend over $50 (excluding shipping). All other shopping credit do not have a minimum spend. Your Shopping Credits will be deducted at check out.

Please note all products linked in the Liquid Allsortz website are directed to the Australian Modere website. If you have trouble connecting to your countries website via the shop button, located on the main menu, please contact me via the 'Contact Me' page for further assistance. 

bottom of page